Returns & Refunds Policy

Returns & Refunds Policy

Last updated: October 5, 2026

1. Return Window
You have 14 days from the date you receive your order to request a return.

2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging
- Free from damage caused by the customer

3. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Intimate or hygiene-related items
- Products purchased on sale or clearance (unless defective)

4. How to Start a Return
To initiate a return, please email us at support@ridenoel.shop with your order number and reason for the return. We will provide you with further instructions.

5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include clear photos. We will arrange a replacement or refund as appropriate.